First of all I'm sorry that this message does not pertain to Exim specifically, but it relates to the consequences of opinions expressed in previous discussions and there is a lot of expertise here that might be helpful.
Since many of you believe that residential customers should be forced to route all their mail through their ISPs' smarthosts, I think it follows that ISPs have a duty to provide reliable outgoing SMTP to their customers. My ISP however claims that "The e-mail is a free service provided by us and therefore no compensation can be offered for downtime of this service." (It also claims this about everything other than connectivity: in other words, everything else is a free service, for which we have no responsibility, which we provide to people who pay for an internet connection.) I believe this violates the (UK) Unfair Contract Terms Act 1977 and am planning to make a formal complaint to Ofcom about it, so I'd appreciate any arguments [1], comments and references to support this case. -- Thanks, Adam [1] "An argument is not just a contradiction!" (quoted from memory: might not be exactly right) -- ## List details at http://www.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://www.exim.org/eximwiki/
