On Sat, 2006-04-22 at 16:47 +0100, Jason Meers wrote: > If someone asks a stupid question you can choose to: > A) Answer it
So the user knows the answer to this _one_ question but is not capable of helping themselves in future. Bad. > B) Ignore it So the user doesn't even know the answer to this one question. Worse. My favoured alternative would be: C) Point at the appropriate part of the manual. Now the user not only knows the answer to the question he/she was asking, but also has a head-start on finding answers to future questions. In another mail, you also write: > if you look back over the last 4 years, 232 threads contained > the phrase RTFM, the number of individual posts within these 232 > threads will put the RTFM figure much higher. It's harder to count this, I know -- but how many of these take form (a) and how many take form (c). There's a difference. -- dwmw2 -- ## List details at http://www.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://www.exim.org/eximwiki/
