Yes, thanks, I've checked that.  He sent me screen shots of his Outlook 
configuration screens, and, assuming he doesn't have a typo in his password, 
it is all OK.

On Saturday 04 August 2007 15:16, Renaud Allard wrote:
> aladdin wrote:
> > I have this password configuration:
> >
> > user1:encrypt1:pass1
> > user2:encrypt2:pass2
> >
> > User1 sends from a Comcast account, and gets the message "Relay not
> > permitted".  User2 sends from a Roadrunner account (both of these are
> > cable modem broadband ISPs) with no problem whatsoever.  The log entries
> > follow. In both cases, the virtualhost.org is a virtual host on this
> > machine, and is the virtual host that both user1 & user2 use.
> >
> > for user1 (Relay not permitted):
> >
> > 2007-08-04 12:13:53 H=c-69-142-30-233.hsd1.nj.comcast.net (CPXBlade)
> > [69.142.30.233] F=<[EMAIL PROTECTED]> rejected RCPT
> > <[EMAIL PROTECTED]>: relay not permitted
> >
> > For user2 (everything OK):
> >
> > 2007-08-04 12:04:39 1IHM7L-0001tY-1p <= [EMAIL PROTECTED]
> > H=124.161.189.72.cfl.res.rr.com (csunvadmin) [72.189.161.124] P=esmtpa
> > A=login_server:user2 S=819 [EMAIL PROTECTED]
> > 2007-08-04 12:04:40 1IHM7L-0001tY-1p => [EMAIL PROTECTED]
> > R=dnslookup T=remote_smtp H=mx3.another.domain [209.86.93.228]
> > 2007-08-04 12:04:40 1IHM7L-0001tY-1p Completed
> >
> > Obviously, there are two completely log entries.  Can someone enlighten
> > me as to what the configuration differences are and how I can get user1
> > to work?
>
> Given your logs, you should first try to ensure user1 has properly
> configured his MUA to do authentication.

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