Jeroen van Aart wrote: > Steve Wray wrote: >> When a valuable client gets that OoO autoreply what are they going to >> think? Are they going to try again? Are they going to spend the time to >> try harder to get through to someone at your company? Or are they going >> to go elsewhere instead? Can you afford that business risk? > > Just being devil's advocate. > But what if there is no reply whatsoever, since the recipient is out of > office, say a 2 week trip to the Bahamas. No reply at all for 2 weeks, > important client gets mad since they think they're being ignored. > Important client goes to competitor. With an auto reply at least they > have a clue about what is going on and take appropriate action. It's > like bouncing spam as opposed to sending it to /dev/null. > > Anyways a smart enough ooo tool (such as vacation) can also just forward > your email to some other address so they can handle it. Without pesky > auto replies.
Thats why you assign someone to deal with that staff members email while they are away on vacation in the Bahamas. They *don't* get ignored and *your* time is not as important as their time since you have assigned someone to deal with the situation right away instead of having a 'robot' tell them that they will have to wait for a human being to respond to them. -- ## List details at http://lists.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://wiki.exim.org/
