Hi a few of our customers are complaining when they send some mail it never arrives with the recipient. Checking the logs I can see the email has left our server successfully for example
exigrep [email protected] /var/log/exim/mainlog 2009-09-04 14:47:46 1MjZ8g-0005px-2T H=bt830x85401.pndsl.co.uk (COMP3) [81.174.167.166]:65005 I=[94.76.221.176]:25 Warning: Skipping spam scan; message too large 2009-09-04 14:47:51 1MjZ8g-0005px-2T <= [email protected] H=bt830x85401.pndsl.co.uk (COMP3) [81.174.167.166]:65005 I=[94.76.221.176]:25 P=esmtpa A=plain_login:[email protected] S=195445 id=!~!UENERkVCMDkAAQACAAAAAAAAAAAAAAAAABgAAAAAAAAAg8BI3qoT9UW6PkpPLkCQ8cKAAAAQAAAA8iWFTphX2Ue6vTL+vGSi/[email protected] T="bcard proof" from <[email protected]> for [email protected] 2009-09-04 14:47:52 1MjZ8g-0005px-2T => [email protected] F=<[email protected]> R=outbound_throttled T=throttled_smtp S=198097 H=mx2.mail.eu.yahoo.com [77.238.177.142] C="250 ok dirdel" 2009-09-04 14:47:52 1MjZ8g-0005px-2T Completed A quick google shows me that 250 ok dirdel is a good sign and indicates the message has been delivered. So I assume the email has ended up in the junk folder. This also happens to email to btinternet.com. This only applies to some email and not all. The thing is a lot of end users have no clue about the spam folders and settings so then complain they haven't had the email. Is there any thing to be done to help avoid it Thanks -- ## List details at http://lists.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://wiki.exim.org/
