On 31 May 2011, at 13:52, Ted Cooper wrote:

> 
> A single user screamed until blue in the face that they wanted to use
> the "newer" IMAP protocol because their local IT guru says it's the way
> to go. That particular user had no sub-folders, and kept no email on the
> server. Everyone else just wanted to know what settings they needed to
> change to keep getting email.

Well, hold on. Absence of INBOX mail is no evidence that IMAP isn't being used 
properly. It's just evidence of a zero-inbox policy. It may well be that people 
are keeping vanishingly small amounts of mail on the server, and deleting mail 
periodically.

In particular, it may be that mail in TRASH and SENT is evidence that a user is 
using IMAP properly. For example, they may regard sent mail as more important 
than received, and they may value having access to TRASH from various clients.

-- 
Ian Eiloart
Postmaster, University of Sussex
+44 (0) 1273 87-3148


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