SW & Work SaS <[email protected]> (Mi 20 Sep 2017 00:46:55 CEST):
> 
> I've tried now to send with debug one message still in queue,
> below is the relevant part
…
> 
> The timeout happens at connection
> Connecting to smtp.thistledesign.it [46.252.149.139]:25 from 207.58.179.71
> ... failed: Connection timed out (timeout=10m)
> 
> but while it reports "...Connection timed out (timeout=10m)..." the drop
> happens after a few seconds, not after 10 minutes.

Your log does not contain any information about the time.
(Unfortunenatly Exim's debug output does not carry timestamps (RFE??))

Can you run 

    time exim -v -M <id of the stuck message>

please?
-- 
Heiko

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