Folks, Everyone here provides help on the mailing-lists on a volunteer basis. That's part of how open source projects work. If you get value from the code and give help back in return, everyone benefits. If the developers give help here, that's nice of them; any developer who thinks the documentation is could have helped better will often improve the documentation as well as helping. It's all important, not just the code and those who write patches.
Please do not send direct requests for help to developers unless you have some other arrangement with them, or are willing to enter into a business relationship to pay for support. If you need more help than the community provides, then paid support is the way to go. Various companies are quite successful at doing this for open source software (Red Hat comes to mind) and there are usually some companies listed in the Exim wiki as providing commercial support for Exim. For anyone reaching out to me for direct 1:1 support, please be advised of the following: I live in the USA, and while my hourly rates would not make an American lawyer blush, they would sit up in respect at the rates being commensurate with their own. I'm happy to bill, but do strongly encourage folks to find other solutions first. -Phil
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