On 2018-12-04, Marius Stan via Exim-users <[email protected]> wrote: > Hello list, > > I'm having a rather legitimate request from my users: > > An order confirmation is being generated by a web app, having the > sender [email protected]. > > The customer might need some more info and hits reply to the email > above. Only the webshop's mailbox happens to be full, so the customer > eventually gets the following bounce from my mail server, with the > sender set as [email protected]:
That would be the From: header, the envelope sender will be empty. > A message that you sent could not be delivered to one or more of its > recipients. This is a permanent error. The following address(es) failed: > > [email protected] > mailbox is full: retry timeout exceeded > > And here comes my problem: > > The customer doesn't actually read the error message, he/she just hits > reply one more time, again requesting some data about his order. install a bot to respond to mail sent to mailer-daemon. it could be "vacation" or something more elaborate. > Is there a way I can make exim differentiate between "legit" bounces to > postmaster and these gratuitous replies ? Maybe look for empty return > path before accepting emails to postmaster ? Is this within the canons ? no. don't - the bad mail is addressed to mailer-daemon adjust your /etc/aliases file so that it doesn't reach postmaster. > How would you guys handle this situations ? Another option is just not to accept email to that address, postmaster is required by SMTP. mailer-daemon is not. It sometimes gets useful customer feedback but mostly it gets noise. -- When I tried casting out nines I made a hash of it. -- ## List details at https://lists.exim.org/mailman/listinfo/exim-users ## Exim details at http://www.exim.org/ ## Please use the Wiki with this list - http://wiki.exim.org/
