Many thanks Jeremy and Andrew,

Unfortunately the logs are not showing much to my untrained eye.  They are 
included below for reference.

Best regards,

Ben

Bounce to a local mailbox


2019-10-18 17:25:29 1iLV4D-0001jX-T2 <= u...@example-sender.tld 
H=([172.30.xx.xx]) [89.187.xx.xx] P=esmtp S=671 
id=4d1a9a66-8d4f-f193-5c58-2813ccb75...@example-sender.tld
2019-10-18 17:25:51 1iLV4D-0001jX-T2 [5.77.xx.xx] SSL verify error: certificate 
name mismatch: DN="/OU=Domain Control 
Validated/OU=PositiveSSL/CN=ice.example.tld" H="example.tld"
2019-10-18 17:26:11 1iLV4D-0001jX-T2 ** n...@example.tld R=dnslookup 
T=remote_smtp H=example.tld [5.77.xx.xx] 
X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no: SMTP error from remote mail 
server after RCPT TO:<n...@example.tld>: 550 No such person at this address
2019-10-18 17:26:11 1iLV4t-0001kM-7V <= <> R=1iLV4D-0001jX-T2 U=exim P=local 
S=2113
2019-10-18 17:26:11 1iLV4D-0001jX-T2 Completed
2019-10-18 17:26:11 1iLV4t-0001kM-7V => user <u...@example-sender.tld> 
R=localuser T=local_delivery
2019-10-18 17:26:11 1iLV4t-0001kM-7V Completed


---------------8------------------8------------------- Bounce received to local 
mailbox
From MAILER-DAEMON Fri Oct 18 17:26:11 2019
Return-path: <>
Envelope-to: u...@example-sender.tld
Delivery-date: Fri, 18 Oct 2019 17:26:11 +0100
X-Failed-Recipients: n...@example.tld
Auto-Submitted: auto-replied
From: Mail Delivery System <mailer-dae...@nebula.adomain.com>
To: u...@example-sender.tld
Content-Type: multipart/report; report-type=delivery-status; 
boundary=1571415971-eximdsn-19389004
Subject: Mail delivery failed: returning message to sender
Date: Fri, 18 Oct 2019 17:26:11 +0100
Status: RO

Part 1:
Content-type: text/plain; charset=us-ascii

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  n...@example.tld
    host example.tld [5.77.xx.xx]
    SMTP error from remote mail server after RCPT TO:<n...@example.tld>:
    550 No such person at this address

Part 2:
Content-type: message/delivery-status


Part 3:
Content-type: message/rfc822

From u...@example-sender.tld Fri Oct 18 17:25:29 2019
Return-path: <u...@example-sender.tld>
To: n...@example.tld
From: Ben Sanders - Admin <u...@example-sender.tld>
Subject: testing
Date: Fri, 18 Oct 2019 17:25:29 +0100
User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:68.0) Gecko/20100101
 Thunderbird/68.1.2
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Language: en-US

teinsgqwgew


A Test Message Here

---------------8------------------8-------------------




Bouncing to a remote Mailbox :


2019-10-18 17:36:09 1iLVEX-0001ur-1U <= u...@example-sender.tld 
H=([172.30.xx.xx]) [89.187.xx.xx] P=esmtp S=652 
id=8f418835-b7fb-08c5-5238-041f69103...@example-sender.tld
2019-10-18 17:36:29 1iLVEX-0001ur-1U [5.77.xx.xx] SSL verify error: certificate 
name mismatch: DN="/OU=Domain Control 
Validated/OU=PositiveSSL/CN=ice.example.tld" H="example.tld"
2019-10-18 17:36:49 1iLVEX-0001ur-1U ** n...@example.tld R=dnslookup 
T=remote_smtp H=example.tld [5.77.xx.xx] 
X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no: SMTP error from remote mail 
server after RCPT TO:<n...@example.tld>: 550 No such person at this address
2019-10-18 17:36:49 1iLVFB-0001vY-Du <= <> R=1iLVEX-0001ur-1U U=exim P=local 
S=2104
2019-10-18 17:36:49 1iLVEX-0001ur-1U Completed
2019-10-18 17:36:51 1iLVFB-0001vY-Du => u...@example-sender.tld R=dnslookup 
T=remote_smtp H=example-sender-com.mail.protection.outlook.com [104.47.xx.xx] 
X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes K C="250 2.6.0 
<e1ilvfb-0001vy...@nebula.adomain.com> [InternalId=8705898711624, 
Hostname=AM4PR02MB3025.eurprd02.prod.outlook.com] 10056 bytes in 0.063, 155.065 
KB/sec Queued mail for delivery"
2019-10-18 17:36:51 1iLVFB-0001vY-Du Completed

---------------8------------------8------------------- Bounce received at 
remote mailbox

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  n...@example.tld
    host example.tld [5.77.xx.xx]
    SMTP error from remote mail server after RCPT TO:<n...@example.tld>:
    550 No such person at this address



---------------8------------------8-------------------




       

-----Original Message-----
From: Jeremy 
Sent: 19 October 2019 11:11
To: exim-users@exim.org
Subject: Re: [exim] Bounce messages are missing headers and message body for 
non local users

On 18/10/2019 18:32, Ben Sanders via Exim-users wrote:
> If the bounce returns to a local user however, I get the expected output, the 
> normal section above with the SMTP error WITH the message header with message 
> body.
> 
> Why is exim behaving different for local and remote email addresses, is that 
> expected?

I'd guess the processing sequence is different.  Show us logs, as a
start.
-- 
Cheers,
  Jeremy


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