Dear all, Came back from some days offline and saw this conversation. I usually never get involved with this kind of online-discussions. Here though, I wanna air my humble opinion.
First of all, really sorry to hear about Kimberley's problems not getting her visa in time. I really hope you're doing alright! My advice to you Kimberley for the future is to make a phone-call and double-check next time that your email has been received. This is still Russia and just cause it worked first time doesn't mean it will always be bullet-proof. For such an important question better be overly cautious about the process. Someone said it's good to put forward all opinions and experiences here. Probably. A problem though in online forums like this one is that the person being discussed or accused (in this case Vadim from Liga Consultant) isn't here to answer and give his version of what happened on those occassions; that doesn't seem very fair to me. It can easily be nasty and unbalanced. Since I like Vadim and his company a lot I felt a little concerned for his sake and I wanna try to share my own experience there, just in the name of fairness... Have used his company at least 15 times and feel extremly safe with it actually. In my opinion their services are cheap, professional and predictable, and I believe Vadim is a truly good person (probably like most people he can get provocated on occassion). I have used other companies as well and can compare, having an idea of what is normal in Moscow in terms of customer-service when it comes to this area. I feel pretty confident that most of the people here complaining here about Liga would have loved them after using some of those other companies. As an example I can tell that once I had to leave Russia on a Sunday. My invitation was ordered to be ready for Friday, which it also was. Only problem was I forgot to go and pick it up. I called Vadim on his mobile Friday after working-hours. He agreed to come in from Moscow Region on Saturday, we met downstairs from his office and he gave me the invitation. I offered to pay him extra money for this obviously but he refused to take that. This is a true story and think it tells a lot about what kind of person Vadim is. So, hopefully this added some nuances to the discussion. Thanks a lot for your attention. Best wishes, Johan Hultman On Mon, Jul 2, 2012 at 7:58 PM, Kimberly Zenz <[email protected]> wrote: > Thanks again Rebecca, > > I am not sure how we are meant to be trolls - I have no outside agenda and > strongly dislike nastiness online or off (hence my original complaint!). It > makes me sad to see legitimate concern answered with a nasty accusation - I > didn't send my initial warning about Vadim and Liga Visa in order cause > trouble. I did it because I had a genuinely upsetting experience and wanted > to help others avoid the same. Advice and ideas for navigating Moscow is > the raison d'être for this list, and I believe that advice about good > firms and bad, including the bad Liga Consultant, has a place. > > - Kimberly > > Some clarity on trolls: > http://en.m.wikipedia.org/wiki/Troll_(Internet) > > > On Monday, July 2, 2012, Jerome Dewald wrote: > >> To the extent that Kimberly wants to raise a complaint, I agree with you >> and I respect her complaint. But this has now become a rant. >> >> Except for the occasional troll who would like only to prolong and >> inflame the rant, I have heard no one else bring forth a similar or, in >> fact, any complaint about Liga or Vadim. For this reason I think it is >> time for her to stop badmouthing Vadim, let her complaint rest and let the >> rest of us get on with something more interesting, like sex on airplanes, >> getting drunk, or how bad the airlines and landlords are in Russia. >> >> >> On Mon, Jul 2, 2012 at 2:21 AM, John Riley <[email protected]> wrote: >> >> Hey Jerome, >> >> Isn't it in all our interests to hear both the good & the not so good >> about the services we need to avail ourselves of, especially given that >> many of them are overpriced & come on many occasions with dubious customer >> service?? If Kimberley (who I've never met) had a bad experience, is she >> badmouthing by recounting what happened to her?? The heart of her dispute, >> as she recounts it, was the reaction to a problem that she explains was of >> Liga's making - perhaps in all your years they never got it wrong to the >> extent that you had cause to complain. >> My own personal experience in Russia is that there's insufficient >> competition to the extent that standards of service fluctuate, & providers >> become complacent. Thus I'm never surprise by how experiences vary >> customer to customer. >> I've used Liga in the past & was quite satisfied but if someone else >> genuinely had a different experience I'm interested to hear about it. >> Cheers >> >> >> On 7/1/12 12:00 PM, "[email protected]" <[email protected]> >> wrote: >> >> >Send Expat mailing list submissions to >> > [email protected] >> > >> >To subscribe or unsubscribe via the World Wide Web, visit >> > http://www.lists.ru/mailman/listinfo/expat >> >or, via email, send a message with subject or body 'help' to >> > [email protected] >> > >> >You can reach the person managing the list at >> > [email protected] >> > >> >When replying, please edit your Subject line so it is more specific >> >than "Re: Contents of Expat digest..." >> > >> > >> >Today's Topics: >> > >> > 1. Re: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! >> > (Jerome Dewald) >> > 2. Re: WARNING: Avoid Liga Consultant/Rusvis.org! >> > ([email protected]) >> > >> > >> >---------------------------------------------------------------------- >> > >> >Message: 1 >> >Date: Sat, 30 Jun 2012 11:00:07 +0400 >> >From: Jerome Dewald <[email protected]> >> >Subject: Re: Expat List WARNING: Avoid Liga Consultant/Rusvis.org! >> >To: The Moscow Expat List <[email protected]> >> >Message-ID: >> > <CAD+1ou_1VwNmkb3pTSAAn9UPOCsP18H8-S4=0M4XCtzQ1UfH= >> [email protected]> >> >Content-Type: text/plain; charset="koi8-r" >> > >> >I have lived in Moscow for more than 20 years. I have used Liga for many >> >years now after having some lukewarm experiences with other visa >> services. >> > Vadim has helped me out of numerous problems with my visas over the >> >years. He is a lifesaver. I have never once had a problem with Liga or >> >with Vadim. I have recommended him and his firm to my friends and never >> >once have I heard that there was a problem. To the contrary, my friends >> >have reported back to me that Liga provided excellent service and advice. >> > >> >I am sorry you have had a problem at Liga. But I cannot agree with you >> >concerning your recommendation. I will continue to use Liga for all my >> >visa needs and I will continue to recommend them to my friends and >> >acquaintances. Of course, if something changes at Liga, I may change my >> >mind. But my most recent visa through Liga was just last week and once >> >again, Vadim came through just as he always has. He got me visas when no >> >one else could. >> > >> >P.S. In the interest of full disclosure, I do not work for Liga, nor >> have >> >I ever worked for them. I do not get any compensation from Vadim for any >> >reason and I never >> >> > _______________________________________________ > Expat mailing list > [email protected] > http://www.lists.ru/mailman/listinfo/expat > http://www.expat.ru/forum/ >
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