>
> Hi!
>
> And that's why I ask:
> ixsoft.de, the German distributor of Mandrake CDs is slow and
> unreliable. They will not have M6 before the Ides of June and it
> usually takes them *two* damn weeks to ship. If they don't 'forget'
> your order, that is...
Well, I will try and answer this mail on behalf of my company ixsoft ;)
Yes, there have been some problems when ordering through our website
in the past. There were several reasons for this:
1. Our old web forms were unreliable and caused emails sent from
mal-configured clients like M$ Internet Exploder to get lost. This
has been fixed now.
2. There have been hackers around attacking our ISP, so mail orders
got lost in greater quantities and our website's downtime was higher
than should have been. We are about to change our ISP.
3. There are problems with colored CD-R like blue, green or the new black
(Kodak) dyes, these CD-R cannot be read from different kinds of CDROM
drives - this caused us to stop production several times and we finally
decided to offer the original Mandrake 5.3 CDROM from MandrakeSoft.
This caused 2-3 weeks delay on many 5.3 orders, but to my knowledge
all orders have been shipped - there should not have been any "forgotten"
customer really.
Most unfortunately we did not get a notification when the Mandrake Linux
6.0 was released ( I have no idea why since we're on the announce-list ?).
A customer has mailed us Thursday about the release and we have immediately
added ML 6.0 to our webshop, but shipping can start first when we have
either a CD Master or the CDROMs from MandrakeSoft.
Downloading will take us about 2-3 days given the damn slow and expensive
Internet lines in Germany, re-mastering and starting production the CD-R
will take another 2-3 days, so complete with shipping 2 weeks from now
is a good estimate of the time it takes if you calculate the very slow
service offered from the German Post Office (will take between 3 and 5 days
from us to the customer's home).
What I don't understand about this: if you're unemployed (a rare thing
given there are 150,000 open jobs in the software industry in Germany -
even our company cannot acquire any qualified folks around here ;)
you could easily offer CD-R with Mandrake Linux 6.0 by yourself ---
this is free software so noone could stop you from doing this and downloading
would take only 2-3 days - you have plenty of time burning the CD-R I guess ?
Best Regards
Bernd Hentig
+------------------------------------------------------------------+
| ixsoft Softwareentwicklung | <mailto:[EMAIL PROTECTED]> |
| und -vertrieb Bernd Hentig | <http://www.ixsoft.de> |
|Parkstr. 10 16244 Finowfurt| Fon: ++49 3335 325 320 |
| Germany | FAX: ++49 3335 32 331 |
+------------------------------------------------------------------+
