On Fri, Jun 18, 1999 at 07:53:39AM +0200, Patrick Putteman wrote: > Mandrake6.0 Netscape Troubleshooting PageThere are some other errors with netscape, >not mentionned here: > > - Netscape closes all netscape windows when one of them is closed. > - Netscape crashes upon submitting login/password on protected sites This is due to the same 'bus access error' that kills Composer. Sheldon proposed a different fix for that one (let Netscape rebuild its ./netscape directory), but it didn't fix the prob here. Regards tom > ----- Original Message ----- > From: Sheldon Lee Wen > To: [EMAIL PROTECTED] > Sent: Thursday, June 17, 1999 8:48 PM > Subject: Re: [expert] Netscape FAQ to fix all of your problems!!! > > > Hi Again, > > > Sorry I mised a few things regarding references to an internal tool in the >last post. > I'm reposting it without those references. Anyone posting this please use this >copy. > > Sheldon. > > > ------------------------------------------------------------------------------ > > > Mandrake Netscape Troubleshooting Page > This page is for diagnosing the most common Netscape problems. You will >quickly notice three columns: Symptom, Probable Cause, Solution. The first two are >pretty self explanitory: Symptom describes what is happening to you, Probable Cause >describes what probably caused the problem. However, the Solution section will >contain just a heading of a solution. The solution will be explained in detail later >on. The reason that I have not just typed the solution out there is that Netscape can >exhibit many Symptoms that can be traced back to similar if not identical solutions >to the problem. > Preliminary Procedures > Before you try any of the solutions mentioned below, unless specifically >stated otherwise you should first ensure that no netscape processes are running. You >can do this by typing the command: ps -ef | grep netscape). If there are any lines of >output generated then there are processes running. Kill each process manually by >typing kill followed by the process ID number. The process ID number (PID) is the >number directly following your userid in the output from the ps -ef command. Do the >ps -ef | grep netscape command again to ensure that the processes are stopped. In the >event that they are not try killing them with kill -9 followed by a space and the PID >number of the netscape processes. Note: on some versions of Linux you may need to do >ps ax | grep netscape > Netscape Troubleshooting Section > Symptom Probable Cause Solution > Netscape Crashes on Startup > > Netscape core dumps on startup or gives an error message about a bus >error. This could actually be the Messenger Freezes on Startup problem if your >netscape is setup to automatically run messenger on startup. Most likely the problem >is with netscapes configuration and cache files in you .netscape directory. This can >be caused by corrupt files or configuration files from a different version of >netscape. preferences.js > .netscape directory > Messenger Freezes on Startup > > Netscape starts up but Messenger freezes up on startup. Quite often >Netscape runs fine but when trying to access email freezes or crashes. Most likely >this problem is as result of netscape messengers cache files in you nsmail directory >being corrupted. These files occasionally corrupt themselves without apparent cause. >They can also be corrupted if your netscape crashes while you are performing an email >related function or have messenger running. .*.summary files > Corrupt Mailbox > Netscape Won't Save Bookmarks > > Sometimes when you add bookmarks or have been editing your bookmarks >when you restart netscape you get the default bookmarks or the bookmarks you added >are gone. This is usually caused by one of two problems. > > a.. 1. You have been editing your bookmarks and then explicity saved >them or did a save as then on restarting netscape you get the default bookmarks. > b.. 2. You have added bookmarks while running multiple instances of >netscape and on restart they disappear but you still have your old bookmarks. > 1. Saved Bookmarks > 2. Multiple Browers > Netscape Preferences are Lost > > When you open netscape it shows you the Liscense window and runs as if >running for the first time. This can be caused if your .netscape directory or >preferences.js file is missing, has been renamed or if the permissions or ownership >on it are incorrect. Corruption of the preferences.js file could also be a cause. If >you are using a different version of netscape for the first time it is normal for the >liscence message to be displayed for the new version, but you should not lose your >preferences. preferences.js > .netscape directory > Netscape Messenger Can't find you Email Directory > > You run netscape and messenger won't open, loses your email (i.e. it >shows the default setup for email that being an Inbox, Unsent Messages, Drafts, Sent >and Trash with no email in them), or complains that it can't find your netscape email >(nsmail) directory. This is usually caused by an incorrect or missing preferences.js >file in your .netscape directory. If the path to your home directory has changed in >any way, you have moved, your account has moved, or you have gotten a new machine >this could result in an incorrectly configured preferences.js file. preferences.js > > Netscape Solutions > Preferences.js For netscape to work, your .netscape directory should >contain a preferences.js file. When your environment changes the settings in this >preferences file could be incorrect. This is especially true if the path to your home >or email directory has changed. If so you can edit the preferences file by hand and >change all occurences of the path. If you are not comfortable doing this or you >cannot see a problem with the file or the file is corrupted then the easiest thing to >do is shutdown netscape, delete the preferences.js file and restart netscape. Then >reconfigure it. It is important that all of your netscape processes be stopped prior >to deleting the file and regenerating it check for them by following the prliminary >procedures. > .netscape directory If your problems are not solved by reconfiguring >the preferences.js file or you get the bus error message "IOT Trap core dump" of >"busd error" it can usually be solved by renaming your .netscape directory so that >netscape cannot find it and hence regenerated the standard configuration files. You >can do this by first making sure that you have no old netscape processes running by >following the preliminary procedures mentioned above. Then cd to your home directory >by typing > > cd > > Next rename your .netscape directory to .old by typing > > mv .netscape .netscape.old > > Then start Netscape again and reconfigure your netscape. Then copy >over your bookmarks.html file. See Importing Bookmarks for information on how to do >this. Be careful not to explicitly save your bookmarks however. After importing them >just select close from the file manager. To import your addressbook see Importing >Address Books. If you want to start multiple instances of netscape then shutdown >netscape and restart it first. Then you can invoke more netscape processes. > .*.summary files First make sure that you are not running any netscape >processes. To be sure follow the preliminary procedures. Go to your netscape mail >directory by typing cd ~/nsmail Do an > > ls -asl > > If you see any files named after one of your mailboxes with a .lock or >.summary at the end delete these files. You can remove all of the .summary files by >typing > > rm .*.summary > > Then before starting netscape again make sure that that your user >configuration is correct if unsure repeat the netscape configuration. Then re run >netscape messenger. Each mail box will have ??? listed as the number of messages read >and unread. When you double click on the folders/mailboxes it will then rebuild the >cache files. If this still doen't work you could have a corrupt mailbox or your email >server could be down. > Corrupt Mailboxes If your mailboxes are corrupted then it will have to >be restored. A mailbox can become corrupted when it is very large, or for some other >reason. When a netscape mailbox becomes corrupted the only thing that can really be >done is to have it restored >from a backup. > Saved Bookmarks The permissions of a bookmarks file can change >automatically to a random userid or root with the group usually set to nobody. This >is a bug that occurs when a user edits their bookmarks and then tries to explicitly >save them or do a save as. The resolution is to try to cat the bookmarks file to >another file > > cat bookmarks.html > bookmarks2.html > > and then try and move out the old file and move in the new one. > > mv bookmarks2.html bookmarks.html > > If these steps don't work submit a service request and to have the >permissions on the bookmarks changed. Next time you edit the bookmarks file just >select close instead of save. The bookmarks changes get saved this way as well. > Multiple Browsers When you have multiple instances of netscape running >only the first netscape process that was started can access netscapes files and do >things such as ftp, etc. This is because netscape locks control over certain files on >startup. If you try to ad a bookmark using any other instance of netscape other than >the first netscape that you run the bookmarks will be lost. The same goes for tying >to change your preferences. This is normal behaviour and cannot be fixed or changed. > Importing Bookmarks To import you bookmarks from an older >bookmarks.html file do the following: > a.. Click on the communicator menu. > b.. Go to the bookmarks menu and select edit bookmarks. > c.. You can delete the existing bookmarks if you wish. Otherwise >highlight the folder you want to import your bookmarks into. > d.. Click on the file menu of the edit bookmarks window. > e.. Select import. > f.. You will get the file selection window. Select the file you >import and click ok. > g.. Continue to edit your bookmarks. When you are finished select >close from the file menu not save or save as > > Importing Address Books To import you address books from another >netscape directory file do the following: > a.. Click on the communicator menu. > b.. Click on Address Book > c.. In the drop down box beside the text box labelled "Type in the >name you are looking for" make sure it reads "Personal Address Book". > d.. Click on the file menu and select import. If it is grayed out >you have not completed the previous step. > e.. You will get the file selection window. Select the file you >import and click ok. > f.. When you are finished select close from the file menu not save >or save as > > > > -- "Everybody is someone else's newbie" (Marilyn Manson, edited) Thomas 'tom' Berger, [EMAIL PROTECTED] No spam, no UCE. 'Nuff said. Get Answers! Visit Mandrake Answers on http://aolmfaq.tsx.org!
