Bernhard Rosenkraenzer <[EMAIL PROTECTED]> writes:
> On Mon, 13 Sep 1999, Al Smith wrote:
>
> > I recently read a post from Gael, requesting that we stop bashing them
> > about the bug reports. Well unfortunately I cannot do that. Not until the
> > problem/problems get resolved.
>
> Nobody said "don't report bugs" - what he meant was that we may be working
> 24 hours a day, 7 days a week, but that doesn't give us the ability to fix
> up all bugs immediately, especially not those we can't reproduce
> immediately.
>
> Report bugs, if you think they aren't getting fixed, report them again.
>
> I know it isn't nice to think you're being ignored, but with the amount of
> messages we get (I just downloaded 2054 new mails), it simply happens
> occasionally.
>
> And, of course, if a bug obviously originates in some program, report it
> not only to us, but also to the maintainers of the program. They'll always
> know their own code best, and are much more likely to come up with a fix
> FAST. (The ideal bug report has a bugfix attached... ;) )
>
> > I know I have come down hard before on
> > the lack of response from the Mandrake Team on getting things done and
> > answering questions, and yes the response has picked up somewhat.
>
> May not be optimal, but if you compare Mandrake to most other
> distributions, you'll see you're much more likely to get a response from
> the actual developers here.
>
> > But legitimate bugs are not getting answered.
>
> Such as?
>
> LLaP
> bero
>
>
Hi Bernhard, hi all at Mandrakesoft
Just an example:
Every time I read a multipart MIME message with Gnus, Gnus
could not handle this message and showed an error message:
metamail: invalid mailcap entry : application/pdf: xpdf %s
So I looked at /etc/mailcap and found the above line.
I reported to [EMAIL PROTECTED]:
>To: [EMAIL PROTECTED]
>Subject: Typo in /etc/mailcap breaks metamail
>Mime-Version: 1.0
>Content-Type: text/plain; charset=iso-8859-1
>Content-Transfer-Encoding: 8bit
>From: Harald Schreiber <[EMAIL PROTECTED]>
>Date: 31 Aug 1999 16:15:24 +0200
>Message-ID: <[EMAIL PROTECTED]>
>X-Mailer: Gnus v5.5/XEmacs 20.4 - "Emerald"
>Lines: 18
>Xref: blizzard.dialup.rwth-aachen.de mail.1999-08:7
>X-Gnus-Article-Number: 7 Tue Aug 31 16:15:24 1999
>
>package: mailcap
>version: 2.1-3mdk
>
>There is a typo in line 45 of /etc/mailcap.
>
>application/pdf: xpdf %s
> ^
>should be changed to
>
>application/pdf; xpdf %s
>
>(semicolon instead of colon)
>
>--
>-------------------------------------------------------------------
> Harald Schreiber, Nizzaalle 26, D-52072 Aachen, Germany
>Phone: +49-241-9108015, Email: [EMAIL PROTECTED]
>-------------------------------------------------------------------
As you can see you can easily reproduce this bug (you just have to
look at the file)and a bug fix is included. Futhermore this bug
breaks other packages (metamail and every mailreader and newsreader
which uses metamail). And I have submitted the bug some hours before
Ga�l Duval announced Cassini.
And today I downloaded the mailcap package from 6.1 (Helios)
and the bug is still present.
And obviously all other bug reports to [EMAIL PROTECTED]
during the beta test phase of Cassini were ignored too.
So I really dont't know why Mandrakesoft makes a beta test at all.
Sorry if you at Mandakesoft think I am bashing you.
But I'm using Linux since 1993 and Mandrake is the first
Linux Distribution I'm using which seems ro ignore
bug reports by users completely.
Regards
Harald
--
-------------------------------------------------------------------
Harald Schreiber, Nizzaalle 26, D-52072 Aachen, Germany
Phone: +49-241-9108015, Email: [EMAIL PROTECTED]
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