Stefan Mititelu schrieb am Tue, 7 Oct 2003 07:37:02 -0500: > I have a question for some of you, who may be closer to the Mandrake > "happenings": it is my understanding that a direct purchase from > Mandrake is much more helpful to them than a regular store one. Last > time I did just this (i.e. pre-ordered the 9.1), just to find out, > though, that the package was delayed for weeks after having hit the > normal distributors stores. I want to get mine ASAP (like - I assume - > everybody else), and I was wondering if anyone of you knew anything > about Mandrake putting their house in order, or if there are still > greater chances to get the package sooner from the > compUSA/BestBuy/Tigerdirect/Microcenter of the world, than via the > pre-order system ?!?
Jacques LeMarois (MandrakeSoft Chairman) in MandrakeClub: ---------------------------------------------------- by lemarois on Monday, October 06 @ 22:29:12 CEST The logistic problems and customer care issues are now hopefully solved. For the 9.0, there was a problem of switching to a new production supplier which ended in extra delays, for 9.1 it was a new logistic supplier which didn't provided the requested service. Regarding the customer care, it is normally fine as well now as we learned from errors from the past. --------------------------------------------------- We can only take his word for what it is but I learned that they really did some house cleaning and their homework. Nothing else to say, the approach "They did a bad job last time, I never try them again!" may be reasonable for some people but I'll give them MandrakeStore a chance. I didn't have problems with them when I ordered a book from the store. It arrived within 3 days after ordering. Well, I live in Europe, can't tell about overseas. wobo
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