Re "A very nice person, trying to make sense of things.": Yes, there are recordings of her on the Web and she comes over as a concerned, humane individual prepared to do the hard work that explaining these anomalies will require.
Transpersonal psychologist Stanislav Grof also helped set-up a "Spiritual Emergency" hotline and advice center to help those encountering difficulties on the spiritual path. Got to be an improvement on the TMO's "something good is happening".