Here's a funny story, I don't think I've told before. Several years ago we applied for a home equity loan. It turns out that on our previous mortgage Wells Fargo had transposed two numbers, so that it appeared we had not paid that mortgage off, and therefore could not get the home equity loan.
We had paid the mortgage off, but we needed WF to straighten out their error. After about two months of asking, and getting no response, I went down to small claims court and asked what the process was for going after a bank, legally. I was expecting that it would be an arduous process. Instead, I was told that, when suing a bank, you can file your suit against any officer at any branch. I picked out the highest ranking officer for Wells Fargo and served that person with a warrant to appear in small claims court to answer my complaint. Needless to say, shortly before the court date, I heard from their lawyer and came to a settlement. Not a lot of money, but several thousand dollars. Small claims has a max of $5,000.00, here, at least. Should I be embarrassed to confess that even earlier this year I had overpaid BOA on a credit card and needed a refund. After numerous requests, again over several months, and promises made and not kept by BOA, I employed the same tactic, serving a BOA officer to appear in court and shortly before the court date, heard from an a associate at a Chicago law firm to settle the claim for a few hundred dollars. In both cases, they saw where I had made earnest good faith efforts to resolve this matter, in a simple fashion, but the banks just dragged their feet. ---In FairfieldLife@yahoogroups.com, <jr_esq@...> wrote : If you have an account with the bank, it would be prudent to check your quarterly statements to see if your accounts are in order and with the correct balances. Read the toxic culture that the managers at the bank have been maintaining for its employees, as shown in the link below: http://www.msn.com/en-us/money/markets/analysis-wells-fargos-toxic-culture-reveals-big-banks-eight-deadly-sins/ar-BBwu8IC?li=AA4Zjn&ocid=spartanntp http://www.msn.com/en-us/money/markets/analysis-wells-fargos-toxic-culture-reveals-big-banks-eight-deadly-sins/ar-BBwu8IC?li=AA4Zjn&ocid=spartanntp