Hi Kevin,

We dont make our FAQ items part of the navigation.

There is one FAQ navigation item.  Then the page provides an index to
the FAQ items.  At present, they are all fairly small and exist on the
one page.  In fact, the FAQ page is just a normal HTML page.

If we were to create an FAQ object (where the content was stored in
the FarCry DB) then we would create either a RULE (to put in a
container on a HTML page) or an INCLUDE object (depending on if the
FAQ system needed to interract with any legacy systems or not).  The
code would then correctly organise and present the FAQ information.

How would we "categorise" our FAQ object (if we had one)?  Using the
FarCry categorisation facilities.  We would create a top level FAQ
category - then each of the sub-categories underneath that.  Then our
FAQ Wizard (i.e. PLP) would provide us the ability to apply a category
at the end.  Then our display page could organise things based on
category.

Maybe we will do this one day if FAQ becomes too difficult to handle
as a HTML page.  But this is how we would do it if we were going to do
it.

Hope this helps with "best practice".

Regards,
Gary

[PS: as Geoff has pointed out, you could simply use the "multi-page"
concept to manage all your FAQ items and use the nav tree object to
get back all the siblings to create your index]

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