i use bugzilla and find it invaluable. http://www.bugzilla.org/
But I saw this in action last week, and it rocks: http://www.atlassian.com/
Thanks Gavin. We were thinking about Bugzilla, but we may have too many users who will feel that its too much over their heads. I'll check out that other product though. It looks promising. Thanks.
-Jeff C.
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