> > >Forwarded Message; > >Subj: Fwd: [kittynetwork] Fwd: [RescueAngelsOnWheels] WARNING /NORTHWEST >AIRLINES >Date: 12/26/2001 7:43:39 PM Eastern Standard Time >From: [EMAIL PROTECTED] (fourpawstrail) > >> >>To: [EMAIL PROTECTED] >>From: Kathy Cameron <[EMAIL PROTECTED]> >>Date: Wed, 26 Dec 2001 13:34:55 -0800 (PST) >>Subject: [kittynetwork] Fwd: [RescueAngelsOnWheels] WARNING /NORTHWEST >>AIRLINES >> >> >> Kathryn Kovach <[EMAIL PROTECTED]> wrote: To: , , "Bemo-\(W\) >> Combs" , >> >>From: "Kathryn Kovach" Date: Wed, 26 Dec 2001 10:35:27 -0500 Subject: >>[RescueAngelsOnWheels] WARNING /NORTHWEST AIRLINES Reply-to: "Kathryn Kovach" >> >>Pass it on.. >> >>----- Original Message ----- From: Angela Gruenberg >> >>Hello listbuds, >> >>Oh, the day I had yesterday. >> >>For those of us that ship cats and kittens as we do in rescue and I do >>with my own kittens, let me put out the big WARNING for using Northwest. >>I sent three kittens out yesterday morning and ALL THREE kittens were >>totally untrackable once they left Ohio. NONE of them showed up in the >>airports on the scheduled flights - two of them were listed on a tracking >>website as "Found Cargo", some arriving hours early, some arriving hours >>late. None of the families waiting for them nor myself knew where the >>cats were at any point in the day, frantically calling each other, >>airports, etc., NW customer service maintained that they "should make the >>flights" even though two of them clearly did not and regardless, there >>was absolutely no way of knowing where any of them were. We literally >>had no idea where the cats were until they showed up at the airports - >>not one of them arrived on time and two came in on totally different flights. >> >>NW Customer Service agent David hit an all time low with me by telling me >>that it was extremely common for animals to be bumped with their airlines >>as they were not a priority on their flights and furthermore, it really >>wasn't their problem if the families waiting for them were >>inconvenienced. Pam Carlson, another NW employee, reported it was >>unfortunate for all three kittens to be lost but there was really nothing >>that could be done and not to expect any type of reimbursement regardless >>of the status of the kittens when found. Local cargo agents in Ohio >>reported recent claims against them for mishandling local live animal >>shipments and cautioned us (after the fact) to please avoid Northwest for >>our cats. >> >>I have used every single major airline to ship cats and kittens and never >>in my life had any issues. Northwest has proven themselves to be the >>absolute worst shipper of animals I have ever encountered - please use >>great caution when using them for your animals. Just a heads up.... Feel >>free to pass this along to any organization, breeder, shelter, etc. that >>ships. >> >>Best, Angela >> >>~~~~~~~~ Angela Gruenberg Bacio Cattery, CFA DRBC Rescue League, Founding >>Chair >>
