I order my weaving yarns mostly from Webs <http://www.yarn.com> and have always been pleased with the service and product.
For the very first time there was a problem with an order that arrived Friday. I emailed the customer service address with the issues: an extra 1/2 pound cone of a color was sent without being ordered or charged to me, while 2 pounds of the wrong color was sent instead of the one I ordered. The response this morning exceeded my expectations! They told me to keep all the incorrect cones, and they will send the correct ones immediately, at no additional charge. All I can say is WOW Webs! :) Holly very satisfied customer
