Reserve a slot now... March 19, 2010 Demonstrating High Impact Library Customer Handling in the 21st Century Sponsor: Philippine Association of Academic and Research Librarians and Ortigas Foundation Library Venue: 1:00 – 5:00pm, Ortigas Foundation Library - 2nd floor of the Ortigas Building, Ortigas Avenue corner Meralco Avenue, Ortigas Complex, Pasig City, Forum’s objectives are as follows: 1. To be customer-centric library organization while discovering library- customer chemistry; 2. To handle difficult library customers appropriately; 3. To establish effective customer relationships management by acquiring, maintaining and expanding library customer database; and, 4. To create mechanisms in providing and marketing hardcore web-based/online 24-hour service to invisible and wired library customers. Registration: 300 members; 350 non-members Contact Persons: Roderick B. Ramos, VP/Chair, Conference Committee Christopher C. Paras, President
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