Well, it was more like 5 hours instead of 5 months -- the scanner
absolutely would not start up last night. So I signed up today for the
"gold" level contract and they're shipping me a loaner which should get
here tomorrow.
One momentary sweaty-palm moment occurred after I gave all the
particulars, including credit card info. I was informed that the
paperwork would arrive in about 3 weeks. But the nice lady reassured me
that I didn't have to wait for the paperwork before I could get service
-- she forwarded my call to the person who arranged to send out the
loaner post-haste.
The adventure continues,
--Dana
----------
From: Dana Trout <[EMAIL PROTECTED]>
To: filmscanners <[EMAIL PROTECTED]>
Subject: Re: filmscanners: Polaroid SS4000 Extended Service Contracts
Date: Tuesday, October 31, 2000 5:36 PM
Well, I had tried similar things for days, but just to be sure (and
while waiting hours for Polaroid to call back) I followed the
directions given by Luc Busquin.
No joy at all for nearly an hour but then -- BUT THEN!!! -- the scanner
said it was ready!!
So I've been scanning up a storm and maybe it will go another 5-6
months before having another coniption fit. Sure wish I knew how to
avoid these outages.
--Dana
----------
From: Luc Busquin <[EMAIL PROTECTED]>
To: Dana Trout <[EMAIL PROTECTED]>
Subject: Re: filmscanners: Polaroid SS4000 Extended Service Contracts
Date: Tuesday, October 31, 2000 1:21 AM
Hi Dana,
The following is coming from Polaroid FAQ about the SS4000
(http://polaroid.custhelp.com/cgi-bin/polaroid/faq). Hope it might
help.
Good luck.
Luc
My SprintScan scanner cycles continuously when I turn it on. What's
wrong?
(Ref. #000321-0074)
Description:
My SprintScan scanner continuously repeats the scanning cycle (or an
internal motor is running) when I turn it on. What's wrong?
Solution:
The SCSI selector switch on the back of the scanner may be incorrectly
set.
Follow these steps to set it correctly:
Turn off your computer.
Turn off your scanner.
Set the SCSI selector switch on the back of the scanner to a value
between 1
and 6. (Do not use values 0, 7, 8, or 9.) Make sure you select a value
that
is not being used by any other SCSI device connected your computer.
Turn on the scanner.
Turn on your computer.
If the SCSI selector switch is not the problem, try the following:
Turn off your scanner.
Gently push a filmholder into the front door of the scanner and pull it
out
the back.
Repeat Step 2 five to six times.
Turn on power to the scanner to see if the motor noise has stopped.
If the problem persists, contact Polaroid Technical Support.
>
> The failure mode has always been the same -- the scanner never
finishes
> its intialization -- it just tries over and over and over ....
>
