>> I'm sorry I cannot help with the symptom ... however I would
serious suggest (1) you take a problematic ektachrome with you ... one
you can give to them, and that clearly demonstrates your problem; (2)
scan the slide with their LS-2000, and then scan it with yours (in
place of their scanner ... same computer/software). These 2 steps
should clearly demonstrate if your scanner has a problem (or not).
The next step would be the hardest, because stuff is likely to get
lost ... miscommunication happens, and they do know how to wave their
arms ... (3) IF they take your scanner in for repair, ask that the
slide and TIFFs go with it, which should clearly indicate what needs
to be repaired, and ask that a final TIFF be scanned and compared
before the unit is give back to you.
... report back to us ...
good luck ... shAf :o) <<
Thanks for your clear advice. I hope the people at Nikon will have an ear
to it...
Jean-Pierre
[EMAIL PROTECTED] Belgium
