Art wrote: >You have my sympathies. They must have international training for their service >people. Your story was repeated here by Nikon Canada in my dealings with them with >their camera service division. I'm not big on "International Conspiracy Theories," so I have to defer to Ed's comment that Incompetence is more likely than Malice--I can't quote Ed's exact text because an International Conspiracy ate my email-files! ;-) What remains is that there is *still a lot* to do in Customer Service, not only with filmscanners (which remains a nitch market) but in the electronics industry in general. I am positive that it's doable. I'm less confident that the Accountants will ever see its value. Best regards--LRA On Tue, 05 Jun 2001 22:24:29 Arthur Entlich wrote: > > >Karsten Petersen wrote: > >> Hi Art, >> >> >>> Can I ask you two silly questions? >>> >>> 1) Why did Nikon charge you DM351 to fix a scanner which was operating >>> within the normal "technical limitations" of the scanner? >> >> >> They claimed that they have cleaned it, and that it was working properly >> AFTER their action. I could not make out any difference in the results >> before and after, judging from test scans. >> >> >>> 2) Why would you spend DM351 to have a scanner serviced which you were >>> going to put on sale for less than the servicing cost? >> >> >> Simple: at the time I had it serviced, I had not intended to sell it, >> because I had hoped that the service would remedy the problem. I've had had >> an extended discussion with Nikon's service agant about the whole affair, >> but they were uncooperative. After that, I didn't pursue the matter further >> because I considered it a waste of time, nerves, and money. >> >> Thanks, >> >> Karsten > >Hi Karsten, > >You have my sympathies. They must have international training for their >service people. Your story was repeated here by Nikon Canada in my >dealings with them with their camera service division. > >I've also given up with them. > > >Art > > > Get 250 color business cards for FREE! http://businesscards.lycos.com/vp/fastpath/