Although I've been happy with the scans, I sympathize with the Umax service problems. Luckily I've only asked one question to their support, but all they did is point me to their website which had none of the information I'd specifically asked for. I hope I never need a part like Tom described.
Herb -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of HPA Sent: Friday, May 24, 2002 7:23 PM To: [EMAIL PROTECTED] Subject: [filmscanners] Umax experience I have had a very poor experience with Umax, because the factory will not do email support and requires you to phone them. Even if your unit is under warranty you have to pay for the phone call, so my phone bill shows a charge of $15.75 for waiting over half an hour on hold, and that is PER CALL. If they send you the wrong part they want you to pay them $10 just to listen to your problem on the phone (you have to have your credit card in hand). The dealer who sold me the scanner spent five months trying to order a simple transparency cable for the scanner and could not get it from the factory, even though it is on their website as a standard part. So I had to do it. By the time I added up postage, phone bill, etc., this cable cost almost $100! I will never buy Umax again Tom Robinson ---------------------------------------------------------------------------- ------------ Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body ---------------------------------------------------------------------------------------- Unsubscribe by mail to [EMAIL PROTECTED], with 'unsubscribe filmscanners' or 'unsubscribe filmscanners_digest' (as appropriate) in the message title or body
