Matthew Hindson wrote:
So then I ring the friendly, supportive distributor to try to get a replacement code for Finale 2004. However because I'm in the system as having upgraded to Finale 2005, apparently it's impossible to give me a new key for Finale 2004. So now my copy of Finale 2004 is unusable.
MakeMusic uses some type of on-line system for verification, and people outside the company have less access than those inside. When I installed 2k5, I did so in the middle of the night, and was able to authenticate with a phone call, which was answered by an outside agency, whose operator provided me the code. When, due to a hard disk malfunction, I had to reinstall, I had to do it during the day, when MakeMusic people themselves were available, because while they had the authoritiy to re-authorize beyond two, the outside people did not. I suspect the distributor has the same situation, and if you persist with the distributor, that they could get the re-authentication for your, or, alternatively, if you contact MakeMusic directly, they can give it to you themselves.
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