On Jul 23, 2005, at 4:06 PM, Tyler Turner wrote:
This is wrong. When I worked in customer support, I computed the number of customer e-mails finished in one response vs. those that took multiple e-mails to resolve. I personally was resolving over 90% of the issues to the satisfaction of the customer in the first response. None of the staff was much under 80%.
We probably have a distorted view of this here. Anyone who is a regular participant here isn't likely to contact customer support unless it's a really tough one.
We tend to forget that the vast bulk of Finale users out there are asking about simple things that we know very well.
mdl _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
