Colin Broom wrote:
Richard Yates wrote:
I experienced the same from Daniel Spreadbury when I was trying out the
Sibelius demo. What was most impressive, in addition to the time he
spent,
was his acknowledgment that Finale's adjustable and programmed
placement of
articulations was superior to Sibelius'.
This is all fine and well, and it sounds like Sibelius have a real gem
of a guy working for them, who really likes his job - which is great.
But all this praise of Sibelius tech support has in fact been of Daniel
Spreadbury as far as I can see, and not necessarily in praise of
Sibelius' technical support approach directly, and thus about
individuals rather than companies.
It sounds like Daniel Spreadbury (who's Google rating must be rocketing
by now!) is someone who seems to go above and beyond his normal job
description to help out users of the program, which is great for
Sibelius, and great for users. Obviously it's entirely feasible that
the whole Sibelius technical support team is like that, and if so, I
would be the first to take my hat off to them, but is it not also
possible that this is just one really nice guy? Would the kind of
unofficial involvements in forums and private emails continue were DS to
decide to move on? Would someone take his place as "the support voice
of Sibelius"? Does anyone have similar stories about other members of
the Sib support team?
But since Sibelius DOES have Daniel Spreadbury still working for them,
we don't know if there will be a replacement individual, should he
retire or for some other reason quit.
So we can't know for sure if it part of Sibelius' plan or merely the
very helpful energy of a single employee. When Daniel retires, we'll
know for sure.
Daniel's involvement, by the way, isn't "unofficial" -- he's very
upfront about being an employee and is constantly providing links to
personnel inside the company if he can't provide the answer. He's very
much an official presence. Whether he is paid to be that or not is a
different matter that we can't know at this time.
--
David H. Bailey
[EMAIL PROTECTED]
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