At 01:33 AM 7/25/2005, you wrote:
Obviously it's entirely feasible that the whole Sibelius technical support team is like that, and if so, I would be the first to take my hat off to them, but is it not also possible that this is just one really nice guy? Would the kind of unofficial involvements in forums and private emails continue were DS to decide to move on? Would someone take his place as "the support voice of Sibelius"? Does anyone have similar stories about other members of the Sib support team?
Daniel is unique, but I've had a few occasions to call the "official" tech support line (listed in the documentation that comes with Sib) in Walnut Creek, which is near me. They've always been friendly and prompt, and as helpful as possible, referring me to others when they didn't have a/the solution. I've actually had very few technical problems with Sib, mostly I've had to call to sort out multiple computer registration. I think the one time they couldn't help it turned out to be a Windows problem. I've had some contact with others at the "office," too, and they've always been exemplary. I really do think it's an excellent and well-run company. (The only other company I've run into with comparable tech support is Symantec - really great support for Norton software.)
Ken _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
