On 21 Dec 2005 at 11:11, Chuck Israels wrote: > . . . it does tire me to read > criticisms of MM's policies that seem to assume that the people > running the company are stupid, or don't care about customer support. > They make mistakes, and I have been irritated by Macsupport > responses in the recent past. Still, every time I get beyond that > and make personal contact with anyone there, I find intelligent, > respectful, and good hearted response.
I have known many completely incompetent people. Some of them were some of the kindest, best-intentioned people I've ever known. Yet, they were, nonetheless, completely ineffectual at everything they intended to do. I don't mean to imply by this that MM's employees are incompetent and/or ineffectual. I'm just pointing out that being "intelligent, respectful and goodhearted" is completely orthogonal to the issue of best outcomes in any endeavor, including software development. Indeed, those aspects of personal relationships only get magnified in importance when things go wrong -- if things are going smoothly, such issues are pretty much irrelevant, though nice to keep things flowing smoothly. So, however true it may be of MM's employees, it doesn't in any way excuse them for bad mistakes like releasing FinMac 2006 with the horrid data loss bug. It goes without saying that they didn't *intend* to cause this problem, but they did it anyway, despite their best intentions. Now, they've apparently fixed it with 2006b, along with a whole host of other things, and I think 2006b is a very impressive service release. My response is: more of the 2006b-type efforts, and less of the original release of Finale 2006. -- David W. Fenton http://dfenton.com David Fenton Associates http://dfenton.com/DFA/ _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
