David,
Thank you for the compliment, but no - not a chance. I am only able
to communicate like that when I have reason to believe that the
listener is inclined to pay attention. I am as afraid of being
ignored (and angry about it) as the next guy, and I think you have to
be able to hide that in order to accomplish things in a political
arena. My feelings are too close to the surface for that.
Chuck
On Feb 9, 2006, at 1:16 AM, dhbailey wrote:
Chuck,
That is very well worded -- have you ever considered entering
politics? You'd be a natural, if this is any indication of your
approach to unpleasant situations.
Thanks for sending that message -- if that doesn't get a response,
then I don't think anything would!
David H. Bailey
Chuck Israels wrote:
Just sent this to Scott Yoho, who always responds respectfully
and cordially.
Dear Scott,
I don't know Jim Bruce's email address, or I'd have sent this to
him. Feel free to forward it.
Jim explained (in a phone conversation some time ago) how the new
web based support system was supposed to work - that it would
allow MM to keep better track of problems and to organize the
communication in a way that was anticipated to be an improvement.
It is not.
It is unnecessarily complicated, requires filling out multiple
questions (once ought to be enough - If you can keep track of
other things, you ought to be able to keep track of our computer
systems and Finale versions as well), and is about as off-putting
as I can imagine. The result is that your customers will feel
alienated, unheard, and uncared-for. This cannot have been your
intention, but I wonder at how blinded by their own needs, and by
how things look from their perspective, the designers of such a
system can be. Doesn't anyone try to imagine how this appears to
someone using this from the other side?
I am not alone in having this experience. I just know that you
listen to me (for which I am always grateful), so I am taking
advantage of that to communicate on behalf of a number of people
who share this point of view. I imagine it should be possible
to maintain the advantages of this system on your side, and still
make it user friendly from the other side. Please try.
Thanks for listening.
Chuck
Chuck Israels
230 North Garden Terrace
Bellingham, WA 98225-5836
phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
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--
David H. Bailey
[EMAIL PROTECTED]
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Chuck Israels
230 North Garden Terrace
Bellingham, WA 98225-5836
phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
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