Dear Chris,
Please write to Scott Yoho ([EMAIL PROTECTED]) and let him know
that I suggested you write him, since I don't have Jim Bruce's
email. My relationship with Scott has been very cordial. He needs
to know that this is an ongoing problem and that it affects a lot of
us, but he is likely to be responsive and respectful, so he just
needs to know that it is frustrating us, and that they have not
accomplished their stated goal of making this communication easier
and better (gross understatement!). I know, they should be able to
figure this out for themselves, but a little pressure doesn't hurt.
Thanks,
Chuck
On Feb 24, 2006, at 11:23 AM, Christopher Smith wrote:
I just got a strange communication in response to one of my ongoing
exchanges with Customer Support. After getting the distinct
impression that the guy on the other end of the exchange had no
idea what version of Finale I was using or which OS, I asked
outright whether he had access to the information that I am forced
to type in every time I ask a question.
He said no, they didn't.
Isn't that odd? Why would they make me go through that exhaustive
rigmarole for every new question if the guy on the other end
doesn't even get the information?
I sure hope their web interface gets some attention real soon.
Christopher
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Chuck Israels
230 North Garden Terrace
Bellingham, WA 98225-5836
phone (360) 671-3402
fax (360) 676-6055
www.chuckisraels.com
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