Darcy James Argue wrote:
Joe from MM Customer Support wrote:
"2. (Chord transposition) While this is the normal functionality of
the program (as Finale does not make assumptions for how chords are
to be redefined/spelled when transposed in a staff with no tonal
center), feel free to submit a seperate case requesting this as a
feature request and we can pass this on to our developers."
GAAAAHHHH!!!!!
I have reported this BUG I don't know how many times and it is BEYOND
INFURIATING that it has apparently has still not been written up for
the CS team.
It's a BUG, goddammit. Sibelius does it correctly, Finale never has.
This is NOT a "feature request," it's a request to fix one of the
most infuriating longstanding bugs in Finale. I was assured that
everyone at MM at least knew it was a bug, and I can't tell you how
angry it makes me to learn that it hasn't even been written up as
such, despite the fact that I have reported it to CS every damn year.
If you're going to believe a single tech-support rep who is simply using
delaying tactics in asking for it to be written up as a feature request
as meaning that MakeMusic doesn't know about this bug, there's no hope.
I have learned to take everything that every tech support person at
MakeMusic says with about a pound of salt.
When they tell me it's in the queue to be fixed I don't believe them.
(They just want me to stop complaining.)
When they tell me that they didn't know about it and will write it up as
a new request I don't believe them. (They just want an excuse for why
they haven't fixed it yet)
When they tell me that everybody is aware of it I don't believe them.
(They want me to feel reassured that the corporation is on top of things.)
When they tell me I'm the first to complain about something I don't
believe them. (They want me to feel inferior so I'll stop complaining.)
My guess is that it really has been written up, but A) Joe wasn't
looking under the correct terms; and/or B) they really don't know how to
fix it and are too embarassed by Sibelius' success on this matter to
admit it and so they need to hide that fact by pretending they weren't
aware of it.
Sort of like a scene from a B-movie comedy, with a boy standing in front
of a huge mark on the wall, hoping nobody will see (after the viewers
watch him making the mark). Father walks by and says, "Why are you
leaning on the wall?" Son: "Oh, no reason, Father." "Well come away,
it looks like you're trying to hide something." "I'm not hiding
anything, Father." "Yes, you are, I can see around you and I can see
that huge mark. Did you do that?" Boy walks away from wall to stand
beside his father, and with a look of total surprise on his face, "Gee,
Pop, I didn't know there was any mark there!" (cue the laugh track).
--
David H. Bailey
[EMAIL PROTECTED]
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