At 02:29 PM 8/5/2007, Steve Schow wrote:
>I haven't been lurking on this list very long, but the impression I
>have so far is that a large majority of the chatter on here is
>opinionated conjecture about how bad the bugs in Finale are and why
>they would so much rather be using Sibelius.
I can see why you might have this impression, if you haven't been
here very long. Whenever a new version of Finale comes out (as it did
just recently) or a new version of Sibelius (just before that), there
is a lot of comparative talk. And much of it does seem to be about
how Finale has introduced new features which seem incomplete or
undesirable in some way. If you had been around last year, you would
have seen lots of talk about how generally good the linked parts
feature in Finale is (better than in Sibelius, IMO), even though the
implementation has some bugs and shortcomings which make it unusable
for some people.
>If not that, then often its criticism about how annoyed they are about
>simple questions which can be answered through the tutorials, etc, etc, etc..
It is also true that this list can be a little impatient with people
who repeatedly ask very basic questions about Finale without
appearing to do a little homework in the manual. (The operative word
here is "repeatedly".)
But I think your characterizations are a little unfair. As a longtime
Finale user, I still think this list is the best resource for someone
who needs help with some aspect of Finale or wants to seriously
discuss the application and its uses. The Yahoo list is very
low-traffic, and every time I peek at the official MM forums I am
dismayed at the lousy signal to noise ratio. Anyone who comes here
and asks a question will usually find it answered thoroughly and promptly.
>What you are really asking for is a way to give feedback to MM about
>bugs in the product and receive some kind of confirmation that they
>have heard you and are working on a fix. I can relate to that
>frustration. I would try the MM forum for that...which is no
>guarantee either, but they are more likely to at least hear your thoughts.
The only guaranteed way to get your opinion through to MM is the
direct support channel at http://makemusic.custhelp.com (also
accessible through the Support link at finalemusic.com).
Aaron.
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