I realize what you are saying. I guess I should have said something
along the lines of Sales/Marketing vs. Customer concerns.
You are correct. ALL concerns are business concerns.
In my own business, I have four things that drive what I do:
1. What current customers want
2. What will draw me new customers
3. What will reduce my contacts with my customers (happy customers
don't have anything that needs fixin)
4. What will reduce my turnaround time with new customers.
On Sep 24, 2008, at 1:31 PM, David W. Fenton wrote:
On 24 Sep 2008 at 9:32, Allen Fisher wrote:
There have been a host of small things that have been focused on in
the last few years that have been traditionally been ignored (EPS,
Chords on a chromatically transposed staff, etc.) that have been
brought to light and addressed because of customer, not business
concerns.
I understand what you're saying by the juxtaposition of "customer vs.
business concerns," but it strikes me as ironic that a customer
concern is not automatically a business concern.
--
David W. Fenton http://dfenton.com
David Fenton Associates http://dfenton.com/DFA/
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Allen Fisher
Founder and Principal Developer
Fisher Art and Technology
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