On 27 Jun 2009 at 7:54, Phil Daley wrote:

> I expect the users who were tested were not that familiar with the keyboard 
> shortcuts.

What an incredibly stupid response.

> It's obviously faster to make a few keystrokes that navigating a set of 
> menus with a mouse.

You really think that Apple and Microsoft didn't control for user 
experience?

This is OLD research. It has been replicated REPEATEDLY. I don't like 
the conclusion as it seems counterintuitive, but it is what is it is.

-- 
David W. Fenton                    http://dfenton.com
David Fenton Associates       http://dfenton.com/DFA/

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