On 17 Oct 2009 at 6:44, dhbailey wrote:

> In effect, 
> we end-users have become the final beta-testers, for which 
> privilege we pay full retail upgrade prices. 

Only those who choose to buy the initial release end up as de facto 
beta testers. Others wait to buy a new version until after the patch 
is released.

> MakeMusic 
> waits a bit to see which of the known bugs raise the largest 
> outrage and complaints and then it fixes those and chooses 
> to let the rest of the known bugs lie until it can get 
> around to them.

You do not know this to be the case. Stating it as fact is really a 
dishonest thing to do. 

And you probably don't even believe that this is the case.

Software is complicated and fixing bugs is difficult and fraught with 
all sorts of risks and trade-offs. I've tried to explain this any 
time the issue comes up. Unless you the people at MM are crooks 
(which I don't think you believe), they are just doing the best they 
can with limited resources. The only software that lacks bugs is 
software that hasn't been released. Shipping is more important than 
stamping out 100% of known bugs.

And no software company ships bug-free code.

The only difference between various companies is what level and what 
quantity of bugs they tolerate in their shipping product. Because 
Finale's developers are yoked to the treadmill of yearly releases, 
they have to tolerate more bugs than if they had a more leisurely 
schedule, since otherwise they'd run out of revenues to pay the 
employees.

I wish they could figure out a way to get off that treadmill, but I 
just don't see how it's possible for them to do it. Apple can afford 
to use an entire development cycle for bug fixes and performance 
improvements in their flagship OS because they have plenty of other 
revenue streams as larger or larger than what they get from sales of 
OS X -- they can afford to lose the revenue on the reduced-price Snow 
Leopard because they have plenty of other cash coming in.

MM doesn't have but the one other major revenue stream, and I don't 
think it's as large as the Finale revenue stream.

Sibelius may have shown the way on this when they were acquired by 
Avid -- it puts the Sibelius development within a larger company with 
other significant revenue streams that can subsidize major 
investments in Sibelius should a maintenance release (like Snow 
Leopard) become necessary (though Sibelius has already done a better 
job on this with releases ever 2 or 3 years -- they never got on the 
yearly-release treadmill, so they don't have to get off it).

To me, the only solution for MM is to be acquired by a larger company 
that is willing to invest in Finale's long-term development.

But I haven't a clue what companies might want to take on that 
investment given the big picture with Sibelius.

-- 
David W. Fenton                    http://dfenton.com
David Fenton Associates       http://dfenton.com/DFA/

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