At 12:52 PM 12/6/2009, you wrote:
Also, as part of the experience, try to keep a polite but urgent tone as you write in to Tech Support telling them how much this prevents you from getting important work done. Try to ignore the condescension in the reply when they tell you where the Document Option is to change ALL dot positions for notes AND rests, showing that they have completely misunderstood the complaint, as you draft your reply. Shrug when you get the reply back saying that it has been passed on to the developers, never to be heard of again.
They're clueless - here's their final response after a series of useless suggestions when I reported the same dot spacing problem:
Girard,I'm sorry you are not satisfied the with the solution provided. It is the only method available in Finale to accomplish what you are trying to do at this time. I apologize for any inconvenience this might cause.I will certainly submit your feedback to our product development team for consideration.Thank you,Matthew R.MakeMusic Technical Support
That's from February of this year. Giz _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
