As per request, here's what Dana showed me how to do (by remote access).
Right click on the blanked-out file:
Select "open with other"
This takes you to Applications.
Enable "all applications" and check "always open with"
Select finale 2011 from list.
Click "Open" File should open
.
Check the file name; add 2011 or whatever you need to find it.
Save file to wherever you want it.
Hope this is helpful to others...
Katherine Hoover
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