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Has anyone noticed a severe decrease in talent and
organization for
Raptor's support function since they became an
Axent entity? Even with
open case numbers, and issues clearly marked
"FIREWALL DOWN", noone
over there seems to be able to handle simple
support functions with any
reasonable level of responsibility. Anyone have any
tips on how to communicate
more efficiently to this particular group? Also,
for a security company they don't
seem too concerned about giving out all past
history for a given support contract, including descriptions of all a given
host's past problems. Just give them a hostid
and you're off.
Matt
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