Biased is ok. How does one go about validating that a managed service
provider stuff is actually working?
Is there some sort litmus test procedure that the customer has to sign off
signifying that the manage service provider selected is actually receiving
and responding to valid intrusions?
How long is the tuning process to adjust to particular customer's environment
How long is the provisioning process from signed contract to actual turning
up the customer and handing them over to ops or monitoring?
What type of people are actually doing the monitoring (certified and
trained security experts) or (people off the street and then becoming a
human IDS)??
DigitalMojo does not state how they do this except a bunch of smoke and
mirrors about ShadowPatrol or ShadowWatch, playing off the them of "Only
the Shadow Knows".. There has to be more to managed security services than
this ??
/m
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