Lauren,

What you are describing sounds similar to a problem we have seen with
devices that have autosensing NICs but do not always autosense correctly.
When this happens the speeds are usually o.k. between the device and a hub
or a switch but the duplex setting is incorrect.  Low volume traffic such a
pings works fine but higher volume traffic slows down a bunch due to
collisions and retransmissions.  Something to consider.

Good luck,

Loren Wagner


----- Original Message -----
From: "Lauren Horn" <[EMAIL PROTECTED]>
To: "Firewalls List" <[EMAIL PROTECTED]>
Sent: Wednesday, December 12, 2001 7:24 PM
Subject: NetGear FR314/PPPoE possible routing problem


> A client of mine must get his broadband connection via DSL from a
> particular ISP (Whose staff, I'll say at the start, have been
> unfailingly pleasant to deal with but who admit to having no idea
> what's wrong.)
>
> The client wants a stateful packet inspection (hereinafter STPI)
> firewall rather than a simple NAT box, and we have tried two: the
> SOHOware NBG800 and the NetGear FR314.  The SOHOware unit was knocked
> out due (the ISP says) to an incompatible and non-adjustable MTU.  The
> NetGear unit almost works, and that's where it gets interesting.
>
> The problem in a nutshell:
>
> With the firewall in place, some web sites won't load, or rather load
> so slowly that something times out before they complete.  With the DSL
> modem connected directly to the client's PC, the sites load fine.
>
> It seems that either the NetGear box has a suble routing problem that
> occurs only when it is hooked to a PPPoE ISP, or the ISP has a sutble
> problem, perhaps with STPI firewalls, that they can't figure out.
>
> The details:
>
> FWIW I have tried Both IE5x and Netscape 4.7x browsers.  A few sites
> are marginal, and work intermittently with the firewall in place.
> (DSLreports, for example.)
>
> A perfect example of the problem is found in the ISP/phone company's
> own web pages.  www.acsalaska.com comes up fine, but (with the
> firewall in place) www.acsalaska.net does not.
>
> FWIW, I can ping sites that allow it to my heart's content, regardless
> of whether the firewall is in place or not.  The reply times were in
> line with what I expect up here.
>
> This problem has been reproduced during three site visits on different
> days.  The ISP's and NetGear's techs thought there was something wrong
> with the firewall itself.  So I used the unit in my own network, which
> uses a cable modem (non-PPPoE) for Internet access, and had no problem
> with it.
>
> The only router/firewall supported by this ISP is a Nexland NAT-only
> unit.  One ISP tech said SonicWALL's firewalls will not work with
> their service, but couldn't say why.  That last piece of information
> is my only lead, as I hear rumor that the FR314's firmware is licensed
> from SonicWALL.
>
> I know of other STPI firewalls in the under-$200 range, but I want to
> have some idea of what's wrong before the client buys another one.
>
> Well, I've tried to keep all this short, and I apologize for failing.
>   Does this problem ring any bells?
>
> -Lauren
>
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