http://67.104.17.194/complaint/view/57077332/c/47x9hr
Consumer's Original Complaint : Total: $299.00 USD Item/Product Name: mCOM Forum of upset customers: http://www.gskinner.com/blog/archives/2005/09/mcom_glic_compo.html The documentation and API spec for this product is so minimal that it makes using these components impossible. I open two support tickets, Ticket id: 132 & 133, with no responses. I called twice and was told I would receive a call back and never did. Consumer's Desired Resolution: I believe Metaliq needs to make appropriate documentation for this product and I personally want my money returned. BBB Processing (Most recent activity listed first) 06/13/2006 OttO EMAIL Forward Business Response to Consumer 06/12/2006 WEB BBB RECEIVE BUSINESS RESPONSE : From the Master End User License Agreement, which all customers must agree to before purchasing the mCOM product: THE FEE FOR THE PRODUCT BY METALIQ IS NON-REFUNDABLE. in addition, Section 7, Paragraph (a) METALIQ PROVIDES NO REMEDIES OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, FOR THE PRODUCT, AND THE PRODUCT IS PROVIDED "AS IS". from Section 8. EXCLUSIVE REMEDY: Provided that any non-compliance with the above warranty is reported in writing to Metaliq no more than ninety (90) days following delivery to you, Metaliq will use reasonable commercial efforts to supply you with a replacement copy of the Software that substantially conforms to the documentation, provide a replacement for defective media, or refund to you your purchase price for the Product, at its option. **Please note: 90 DAYS Purchase date 9/2/2005 Case opened 5/31/2006 _______________________________________________ Flashcoders@chattyfig.figleaf.com To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com
