Hi John, Thanks for sharing your thoughts with us and for pushing for public explanations.
I contacted Dutch Adobe support and this is the explanation they gave: --- " Thankyou for your email to Adobe Cs. Why are European products more expensive than UE or American products? The price of software in EMEA reflects both the additional expense to develop and test Adobes applications for local markets and operating systems, as well as for the delivery of complimentary Warranty support. Adobes complimentary Warranty support covers product installation and defect issues for the life of the current version of Adobes desktop applications. Although Adobe Europe and Adobe US are different parts of the same global company European Marketing strategies and pricing are not directly related on those used for the US. The prices are not simply converted from the dollar pricing used for US products, therefore, the pricing used for each country in the EMEA region may vary. Should you require any further information, please do not hesitate to contact us." --- My question: what is so specific about our local market that requires those (huge?) additional expenses for tests and development to such extend that prices have to almost double or if I understand correct even are 2.5 times as high for UK customers then US customers. By the way you would think that with the whole emphasis on local support that the support person would answer in my local language (Dutch) but no, the answer was in English and for further info I could phone to the Adobe office in the UK or in Ireland. My point if I have to pay for local support I want local support if not I would rather contact the American office and pay the much lower price just like out American friends do. In fact I even don't need support in my language but just to make the point... ;-) I hope you, actual the people in charge of this ridicules pricing policy, would offer us an option to order from a US store. Preferable downloadable (upgrade/upsell) studio versions but others might be more interested in boxed versions. I don't mind if that means that we must contact the US support desk for assistance ;-) John if you could make that happen I will pronounce you in advance: "men of the year" and maybe I'll even consider to nominate you for the Nobel Peace Prize ;-) Thanks for listening. cu, Benny -----Oorspronkelijk bericht----- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens John Dowdell Verzonden: vrijdag 30 maart 2007 22:04 Aan: flashcoders@chattyfig.figleaf.com Onderwerp: Re: [Flashcoders] The great CS3 Swindle jd wrote: >> Thanks for the response John, please don't take this personally, - but I >> suspect the legitimate reason is "because we can".... >... and if that's the case, then I'd like to see those decisionmakers >defend it in open debate. > >But it's difficult for me to see intentional discrimination as the root >cause... doesn't match up with what I see of people here. The DNA is >towards global participation, so I suspect there are real constraints in >the way of flat pricing. > >I've still got the action item to keep pressing for public explanations >about why software companies show such similar disparities across >regions. Such a mystery does no-one any good. The ZDNet/CNET articles >today likely caught org-wide attention, so I've got some more ammo this >week.... ;-) -- John Dowdell . Adobe Developer Support . San Francisco CA USA Weblog: http://weblogs.macromedia.com/jd Aggregator: http://weblogs.macromedia.com/mxna Technotes: http://www.macromedia.com/support/ Spam killed my private email -- public record is best, thanks. _______________________________________________ Flashcoders@chattyfig.figleaf.com To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com __________ NOD32 2158 (20070330) Informatie __________ Dit bericht is gecontroleerd door het NOD32 Antivirus Systeem. http://www.nod32.nl _______________________________________________ Flashcoders@chattyfig.figleaf.com To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com
