Hello Spencer,

What is the exact command you are running, and what is the error? Can
you copy the exact text from the logs?

On Tue, Sep 23, 2025 at 8:16 AM Spencer Strait via flashrom
<[email protected]> wrote:
>
> I am sorry, I did not send the device information. The device is a Lenovo 
> 300e Yoga Chromebook Gen 4, and the motherboard part number is 5B21L33482. I 
> am not sure if you also required the device's serial number.
>
> Thank you.
> ________________________________
> From: Spencer Strait
> Sent: Thursday, September 11, 2025 8:24 AM
> To: [email protected] <[email protected]>
> Subject: Chipset is in an unknown state error
>
> Good morning,
>
> I work for a contracted Lenovo Repair service, and I am attempting to program 
> a new chromebook motherboard with a specific serial number, and I am getting 
> a constant erase and read/write error, as well as an error message stating 
> that chipset is in an unknown state. I have the battery unplugged and all the 
> screws removed, and I continue to get the same error. This is the second 
> motherboard that has had the same error, and I have already sent the first 
> replacement motherboard back to Lenovo back, believing that the problem was 
> caused by a hardware failure.
>
> I cannot continue the repair for this device until I move past this chipset 
> error. I can send you a picture of the error and just the error, if that will 
> help.
>
> Thank you, and I await your reply,
> Spencer S
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-- 
Anastasia.
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