Matt: Sorry it has taken so long to respond, I've been out of town.
I realize nothing is going to change, buy I can't let this one pass without a comment, so I will step up to the plate. It must be nice when you are a multi-billion dollar company and you can basically tell customers and yes I am a paying customer, that even though Adobe/Macromedia created the defective software, the customer, Me, will have to wait for a later release. I realize that as a company you have to make decisions on how to allocate your resources, but the facts are there are bugs, which means that it was not programmed correctly, so I and others have to wait or find out somewhere down the line. I don't know about the rest of you, but as the owner of a development company I can not think of ONE customer who would accept my response of "you'll have to wait for version 2" or "I don't think we can allocate the resources now", as my response to a bug in the software I developed and they paid for. As I said, nothing is going to change, but maybe your multi-billion dollar company should think and act a little more like a smaller company sometimes. Maybe someone in Adobe should read "Inside Intuit" and see how it can be done. I know no software is perfect, not even mine, but there are some companies that do send out fixes, patches, etc. After all, if we don't have customers, we don't exist. Sincerely, Jack --- In [email protected], "Matt Chotin" <[EMAIL PROTECTED]> wrote: > > Actually that is what I'm saying, when customers file bugs with support > our support team investigates the issue and works with engineering to > determine if a fix is required or if a workaround is available. If no > workaround is available the teams work together to determine if the > engineering team should produce a fix. Adobe does not have a dedicated > sustaining team, if a fix is required in 1.5 it's the engineers working > on 2.0 who have to stop what they're doing and investigate, and you can > imagine that we don't make a decision to do that lightly, there are a > number of factors that go into determining whether we go ahead and make > that fix. > > So then assuming we do go ahead and make that fix we send it along to > the customer. Usually the support team then also writes a technote or > knowledge base article that documents the problem and provides any > workarounds. If a customer calls in with the same issue support can > issue them the fix. We do not send hotfixes out to all customers > because we generally do not spend much time in packaging them and > therefore the they cannot be universally applied in an easy-to- maintain > manner. > > So do you have to pay millions to get fixes? No. But you do need a > support contract and a number of teams in Adobe need to agree that the > expenditure of time and resources is in the best interests of everyone > (including the customer). > > If you are in need of a fix and have worked with support I'm sure they > can discuss your options with you further, it's why we have an involved > sales force, dedicated support reps, etc, all of which you paid good > money for. > > Matt > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On > Behalf Of jwc_wensan > Sent: Thursday, February 02, 2006 1:59 PM > To: [email protected] > Subject: [flexcoders] Re: Flex 1.5 Bug Fixes ? > > Matt: > > Surely you are not saying that each individual company would get a > "fix" for a bug and NOT everyone? > > In other words, if Company A has a problem, contacts support and > support decides to issue a fix . . . do they ONLY send Company A the > fix. > > Then if Company B has a different problem and so on and so on. > > Bottom line if it is a BUG then it should be fixed and distributed > to all customers. At the very least let all customers, developers, > etc. know how to get the patch, fix, update, etc. > > Not to be speaking for Eric, but do you have to have invested > millions to get the patch? > > I have not gotten any bug fixes, patches or updates from support > either. > > Thanks, > > Jack > > --- In [email protected], "Eric Raymond" > <ericraymondmaps@> wrote: > > > > I'd be curious if *anyone* on this list ever got an update of Flex > via > > their support contract? And if you did, what's the relative size > of > > your Flex investment and/or company. > > > > We've certainly run into some serious problems with Flex that IMHO > > would have warranted an update. > > > > > > --- In [email protected], "Matt Chotin" <mchotin@> wrote: > > > > > > 1.5 fixes if necessary are addressed through your support > contract; > > > there are no wide-release updaters planned. > > > > > > Matt > > > > > > > > > > > > > > > -- > Flexcoders Mailing List > FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt > Search Archives: > http://www.mail-archive.com/flexcoders%40yahoogroups.com > Yahoo! Groups Links > -- Flexcoders Mailing List FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt Search Archives: http://www.mail-archive.com/flexcoders%40yahoogroups.com Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/flexcoders/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
