Hi, Transferring licenses doesn't seem to be the only issue. We've been using a trial Mac version which just expired and I put through the order for a Mac license online last night thinking we'd have a valid key within a few minutes (like we did for the PC version last summer)... Not quite... it immediately showed as pending last night, and remained that way this morning. So after 30 minutes on hold with customer support this morning, I'm told that the more "expensive" transactions are processed manually and that somebody would be reviewing the details within the next 2-3 days. WTF? Since when is a $499 FlexBuilder license expensive, and even so, why do they need to process manually? Really really not happy this morning... especially because it's pretty much impossible to find a "temporary" key for the Mac version (I didn't just say that though)...
It's too bad that the fantastic relationship we have with the Adobe engineers can't spread over to the CS department a bit... Brendan On 1/25/07, Tom Chiverton <[EMAIL PROTECTED]> wrote:
On Wednesday 24 January 2007 19:53, John Dowdell wrote: > What you and Ethan describe doesn't seem acceptable to me either, but > let me get some more information on this, and get back to the list when > I do, good? Sounds great. Could you also try and find out if there are plans to just automate the whole process ? It strikes me that converting license betwen platforms shouldn't really require a human in the loop, if it's only done once. -- Tom Chiverton Helping to advantageously aggregate prospective experiences **************************************************** This email is sent for and on behalf of Halliwells LLP. Halliwells LLP is a limited liability partnership registered in England and Wales under registered number OC307980 whose registered office address is at St James's Court Brown Street Manchester M2 2JF. A list of members is available for inspection at the registered office. Any reference to a partner in relation to Halliwells LLP means a member of Halliwells LLP. Regulated by the Law Society. CONFIDENTIALITY This email is intended only for the use of the addressee named above and may be confidential or legally privileged. If you are not the addressee you must not read it and must not use any information contained in nor copy it nor inform any person other than Halliwells LLP or the addressee of its existence or contents. If you have received this email in error please delete it and notify Halliwells LLP IT Department on 0870 365 8008. For more information about Halliwells LLP visit www.halliwells.com. -- Flexcoders Mailing List FAQ: http://groups.yahoo.com/group/flexcoders/files/flexcodersFAQ.txt Search Archives: http://www.mail-archive.com/flexcoders%40yahoogroups.com Yahoo! Groups Links
-- Brendan Meutzner Stretch Media - RIA Adobe Flex Development [EMAIL PROTECTED] http://www.stretchmedia.ca
