Quick update on this issue; Matt Chotin stepped up big time and was able to get me a new key in less than 24 hours. Thank You, Thank You, Thank You Matt!
~Tom On 2/8/07, Tom Cornilliac <[EMAIL PROTECTED]> wrote: > This is off topic, forgive me. I'm furious and I need to vent publicly > and I'm sure at least a few of you on this list might benefit from > this experience. I'm not in the habit of publicly biting the hand that > feeds me but this nonsense has gone to far to keep it to myself. Adobe > Customer Service; You should be ashamed of your service in this > matter. > > I have been "trying" to convert one of my FlexBuilder Windows licenses > to Mac for nearly 30 days now without success. I've been on the phone > with Customer services several times now and each time I get a > different story: > > * First it was "Your Windows volume license key should work on the Mac > version", I quickly found out that was wrong. > > * Second it was "Sorry about that sir, your Windows key will work but > you need different media, the demo won't work. We'll ship that to you > within two weeks", two and a half weeks later no media. > > * So I call for the third time..."I'm sorry sir but you've been > misinformed, you need to fax us a Letter of Software Destruction and > we'll issue you a new key within 48 hours. OK no problem I've got six > days left on my demo. > > * Today my demo has expired and still no key in sight. Again I > call...."We've received you fax and it's in process but I'm sorry > again sir, you've been misinformed, it can take up to two weeks to > issue a new key. You should be receiving your new key along with new > media in the mail. In the mail! > > Words cannot describe how disappointed I am at this point. Adobe has > basically shut down my primary development platform in the middle of a > huge project and they don't seem to care. I have a Platinum Support > Agreement with Adobe, you'd think surely that would get me priority > service as the agreement I payed for describes. Sadly, I didn't help > at all. So what about extending the demo? Extension keys are fairly > common. Nope, they only have one for FlexBuilder 1.5 and not 2. > > I have payed for the product, I have payed for Customer Service > priority (to avoid these issues and loss of productivity), I have > given you ample time to do your job in this matter. What can possibly > be so hard about issuing a new license key? > > If any of you on the Flex product team are listening and can help in > this case I would greatly appreciate it. Short of a miracle, I'm off > to convert my entire development environment back to Windows ;-( > > ~Tom >
