My recent help ticket was acknowledged nearly within minutes after the open of normal business hours this last Monday.
> On Nov 5, 2014, at 1:29 PM, Tim Ellison, W4TME <t...@flex-radio.com> wrote: > > Bill, > > We try to acknowledge all newly entered HelpDesk tickets withing 4 business > hours of submission, but on days when the support load is high, it may take > up to 8 business hours. > > I just looked at our HelpDesk ticket queue and I do not see any open tickets > from you. There were two tickets submitted in January and February of this > year, but nothing recently. Do you have a support issue? > > Tim Ellison, W4TME > Customer Experience Manager > FlexRadio Systems™ > 4616 W Howard Ln, Suite 1-150 > Austin, TX 78728 > Phone: 512-535-4713 Ext. 223 > Email: t...@flexradio.com <mailto:t...@flexradio.com> > Web: www.flexradio.com <http://www.flexradio.com> > > >> On 11/5/2014 3:20 PM, Bill and Sue wrote: >> Hi all, >> Anyone know how long it takes to get a ticket for help >> Thanks Bill >> _______________________________________________ >> FlexRadio Systems Mailing List >> FlexRadio@flex-radio.biz >> To opt out of the Reflector: >> http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz > > _______________________________________________ > FlexRadio Systems Mailing List > FlexRadio@flex-radio.biz > To opt out of the Reflector: > http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz _______________________________________________ FlexRadio Systems Mailing List FlexRadio@flex-radio.biz To opt out of the Reflector: http://mail.flex-radio.biz/mailman/listinfo/flexradio_flex-radio.biz
